Some systems are experiencing issues

Systems Status

This site displays the operating status of many of Coastal Carolina University's technology systems and services.

Visit https://www.coastal.edu/its/insideits/maintenance/ for regular maintenance schedules.

Visit https://www.coastal.edu/its (faculty/staff) or https://www.coastal.edu/scs (student) for more support.

Maintenance
ITS Maintenance - Self-Service

ITS will be performing required maintenance on the following system. Please plan accordingly.

System: Self-Service (https://sservice.coastal.edu/Student/)

Maintenance Date and Time: Monday, July 28, 2025, from 5-6 p.m.

Duration: 1 hour

Impact: During this maintenance window, Self-Service will not be accessible.

Past Incidents

Sunday July 28, 2019

KACE System Management Appliance

The KACE System Management Appliance is undergoing a planned update and will be offline until approximately 10:00am.

  • KACE SMA is back up.

    • Saturday July 27, 2019

    No incidents reported

    Friday July 26, 2019

    Perceptive Content (ImageNow) Resolution

    Scheduled maintenance has been completed. All Perceptive Content services are fully functional and verified. Thank you.

    Perceptive Content (ImageNow) Scheduled Maintenance Actively Being Performed

    System maintenance is currently underway. Users should not log into the system at this time.

    Thursday July 25, 2019

    No incidents reported

    Wednesday July 24, 2019

    No incidents reported

    Tuesday July 23, 2019

    No incidents reported

    Monday July 22, 2019

    No incidents reported

    Sunday July 21, 2019

    No incidents reported

    Saturday July 20, 2019

    No incidents reported

    Friday July 19, 2019

    No incidents reported

    Thursday July 18, 2019

    No incidents reported

    Wednesday July 17, 2019

    CCU Shuttle Tracker Issue Report

    ITS technicians are working with the vendor to resolve the partial outage issue. An update will be provided soon. CCU users may use the direct URL to access CCU Shuttle Tracker services during this time: https://coastalcarolina.ridesystems.net

  • Until vendor corrects, ITS has put a work around in place.

    • Tuesday July 16, 2019

    WebAdvisor Resolution

    Webadvisor issue has been resolved. All services restored as of 9:40 p.m.

    WebAdvisor Intermediate Update

    Webadvisor will temporarily go offline for about 20 minutes starting at 9:20 PM for a required software update to resolve the previously reported issues. An update will be posted as soon as service is restored.

    WebAdvisor Intermediate Update

    Ellucian/Datatel technicians have identified the issue and currently working with ITS system administrators on a resolution. Additional information will be provided as new updates are available.

    WebAdvisor Issue Report

    We are experiencing an issue with WebAdvisor that is affecting access to search/register and budget displays. ITS and Ellucian technicians are working to further determine the situation and a solution. An update will be provided soon.

    Monday July 15, 2019

    WiFi - CCUResNet Issue Report

    We are experiencing an issue with hardware that is affecting access to WiFi-CCUResNet services in two locations (Cypress Hall & UP212). ITS technicians have located the issued and are awaiting replacement hardware to correct the reolve the issue. Estimated time-frame to resolution is 12:00pm EST Wednesday July 17th, 2019.

  • Equipment has been replaced in these two housing locations.

    • Sunday July 14, 2019

    No incidents reported