All systems are operational

Systems Status

This site displays the operating status of many of Coastal Carolina University's technology systems and services.

Visit https://www.coastal.edu/its/insideits/maintenance/ for regular maintenance schedules.

Visit https://www.coastal.edu/its (faculty/staff) or https://www.coastal.edu/scs (student) for more support.

Maintenance
ITS Maintenance - Load Balancer supporting CCU essential services, such as Colleague, MyCCU, Self-Service, VPN services and more

ITS will be performing a required maintenance on the following system that supports many of CCU’s essential services and systems. Please plan accordingly.

System: Load Balancer

Maintenance Date and Time: Sunday, Dec. 1, 2024, beginning at 9 p.m.

Expected Duration: 5 minutes

Impact: The following services will be unavailable for about 30 seconds: VPN services, Colleague, Colleague UI, Self-Service, MyCCU, Perceptive Content services, and login access to PeopleAdmin.

Past Incidents

Thursday June 15, 2023

No incidents reported

Wednesday June 14, 2023

No incidents reported

Tuesday June 13, 2023

MyCCU Issue Report - MyCCU (Ellucian Experience)

We are experiencing an issue with MyCCU (https://myccu.coastal.edu/). ITS and the MyCCU vendor, Ellucian, are working to further determine the situation and a solution. An update will be provided as soon as possible.

AWS has remediated the issue with core services used by a number of Ellucian products, including MyCCU. Ellucian Engineers will continue to monitor, but services are now restored.

MyCCU (Ellucian Experience) is recovering from the AWS service interruption. Ellucian engineers are coordinating with AWS on full remediation of the issue and will provide additional updates as they monitor service health.

MyCCU (Ellucian Experience) is currently experiencing a service outage due to an Amazon Web Services service interruption. Ellucian Engineers are currently working with AWS to remediate this issue.

Monday June 12, 2023

No incidents reported

Sunday June 11, 2023

No incidents reported

Saturday June 10, 2023

No incidents reported

Friday June 9, 2023

No incidents reported

Thursday June 8, 2023

No incidents reported

Wednesday June 7, 2023

No incidents reported

Tuesday June 6, 2023

No incidents reported

Monday June 5, 2023

Microsoft 365 / Email Issue Report - Microsoft 365 Services

Microsoft reports that users are experiencing issues accessing multiple Microsoft 365 services and features, such as accessing Outlook on the web, scheduling meetings, creating new teams/channels, and others. ITS is aware of the situation and is monitoring progress through our Microsoft representative.

Microsoft has resolved the previously reported issues.
Perceptive Content (ImageNow) Issue Report

We are experiencing an issue with document retrieval. ITS is working to fix the problem. Thanks for your understanding.

All functionality has been restored for Perceptive Content Imaging Services. We are continuing to monitor the situation to ensure that it does not happen again. Thanks for your patience.

We are still experiencing issues and we are currently working with Dell to resolve it. Thanks for your patience.

We will need to apply an immediate patch that will make all Perceptive Content services temporarily unavailable today (6/05/23), starting at 11:20am until 11:40am. The process should not take longer than 20 minutes of downtime. Thanks for your understanding.

Sunday June 4, 2023

No incidents reported

Saturday June 3, 2023

No incidents reported

Friday June 2, 2023

No incidents reported

Thursday June 1, 2023

No incidents reported

Wednesday May 31, 2023

Perceptive Content (ImageNow) Resolution

All Perceptive Content functionality has been fully restored. Thank you for your patience.

Functionality is restored.