All systems are operational

Systems Status

This site displays the operating status of many of Coastal Carolina University's technology systems and services.

Visit https://www.coastal.edu/its/insideits/maintenance/ for regular maintenance schedules.

Visit https://www.coastal.edu/its (faculty/staff) or https://www.coastal.edu/scs (student) for more support.

Maintenance
ITS Maintenance - Informer 5

ITS has scheduled required maintenance for the following system. Please plan accordingly.

System: Informer 5 (https://informer5.coastal.edu/)

Maintenance Date and Time: Wednesday, Sept. 11, 2024, from 3:30-5:30 p.m.

Duration: 2 Hours

Impact: Informer 5 will not be available during the maintenance window due to a required system upgrade.

Informer (https://informer.coastal.edu) will still be available during the maintenance window.

ITS Maintenance - KACE Ticketing Systems: https://5000.coastal.edu / KACE Appliance

ITS has scheduled maintenance for the following systems. Please plan accordingly.

System: KACE Ticketing System / KACE Appliance (https://5000.coastal.edu)

Maintenance Date and Time: Monday, Sept. 16, 2024, from 8-10 p.m.

Duration: 2 Hours

Impact: The Ticketing System / KACE Appliance will not be available during the maintenance window due to a required systems upgrade and maintenance. This maintenance impacts the availability of the ITS, Student Computing Services, Moodle Services, University Marketing and Communications, HR Service Center, Human Resources, Institutional Research, Assessment and Analysis, Athletics Digital Services, Academic Affairs Division, and Financial Aid & Scholarships ticketing systems for the duration of the maintenance window.

Past Incidents

Tuesday September 10, 2024

No incidents reported

Monday September 9, 2024

No incidents reported

Sunday September 8, 2024

No incidents reported

Saturday September 7, 2024

No incidents reported

Friday September 6, 2024

No incidents reported

Thursday September 5, 2024

No incidents reported

Wednesday September 4, 2024

No incidents reported

Tuesday September 3, 2024

No incidents reported

Monday September 2, 2024

No incidents reported

Sunday September 1, 2024

No incidents reported

Saturday August 31, 2024

No incidents reported

Friday August 30, 2024

No incidents reported

Thursday August 29, 2024

No incidents reported

Wednesday August 28, 2024

No incidents reported

Tuesday August 27, 2024

No incidents reported

Monday August 26, 2024

Telephone Services Issue Report - Network and Telephone Systems Outage at Specific Locations

ITS reports that users are experiencing issues with network services, including wireless internet and telephone services at the following locations: Thompson Library, Lib Jackson Student Union, CMC Health Center, and Public Safety. ITS technicians are working to identify and resolve the situation. An update will be provided as soon as possible.

Ticketing System / KACE Issue Report - KACE Ticketing System Outage

ITS is experiencing an outage with the KACE Ticketing System / KACE Systems Management Appliance. This outage issue impacts the availability of the ITS, Student Computing Services, Moodle Services, University Marketing and Communications, HR Service Center, Human Resources and Equal Opportunity, Institutional Research, Assessment and Analysis, Athletics Digital Services, and Academic Affairs Division ticketing systems. ITS and the vendor are working collaboratively to resolve the outage as quickly as possible.

View the recent email alert for alternative/temporary contact suggestions for the various offices that use the KACE Ticketing System.