All systems are operational.
This site displays the operating status of many of Coastal Carolina University's technology systems and services.
Visit https://www.coastal.edu/its/insideits/maintenance/ for regular maintenance schedules.
Visit https://www.coastal.edu/its (faculty/staff) or https://www.coastal.edu/scs (student) for more support.
Moodle is CCU's Learning Management System for academic classes and coursework.
Panorama for Digital Accessibility (in Moodle) provides organizations the unique ability to correct the accessibility of their digital content and provide alternative formats for users with learning disabilities.
Self-Service is a secure location for accessing university services, for instance, course registration and viewing grades for students. Employees access Self-Service to view faculty class rosters and manage employee leave, time cards, and more.
Tutoring Center System
Turnitin is a plagiarism checker used at Coastal Carolina University.
The YuJa Enterprise Video Platform is an all-in-one video experience to securely create, manage, discover, collaborate, and live stream video content across any device.
Zoom is a collaborative web-conferencing tool that is easily adaptable for online learning and working environments.
Room scheduling and calendar system
Dell Data Protection Encryption for endpoints management server
ITS Service Center email group
Ticketing System / KACE Systems Management Appliance
Encompasses Microsoft Office 365 applications, including Outlook email
Authentication method giving the ability to login and access many CCU services – such as Moodle and Office 365.
Provides employee training through Moodle
PeopleAdmin is used and managed by Human Resources.
Document imaging and electronic workflow system used by Admissions, Registrar, Financial Aid, Financial Services, Student Accounts, and other departments
Printing in computer labs and library
ITS remote support portal
Synoptix Financial Reporting
VPN Services.
The CCUguest wireless network is provided for and should only be used by University-sponsored visitors. If you need to request CCUguest access please contact the ITS Service Center at 843-349-5000.
Access to the internet from campus network
CCU Network Drives
University Housing wireless network
eduroam (education roaming) is CCU's Main campus wireless.
Access to the network through a wired connection
CCU High Performance Computing Cluster
Moodle-based portal used to access resources of the CI Project, including web-based desktops (Virtual Desktop Infrastructure), research software, and various training courses.
MyCCU is an online web tool that provides users with a single entry point to access CCU services and resources.
Web pages that display CCU shuttle pick up locations.
FUSION is a recreation management software utilized by the recreation staff.
The telephone / voice quality and voicemail issues for incoming campus calls has been resolved.
If you encounter call quality problems following this email, please record the caller ID/telephone number, date, time of call, and a short description of the problem. Afterwards, go to https://5000.coastal.edu and submit an ITS telephone service request with these details.
We have had reports of poor voice quality on incoming telephone calls. We are working with the service provider to identify the root cause. Updates will be provided as they become available.
CCU’s vendor for CINO card services, CBORD, is performing a required upgrade for the CINO Card Services system, CS Gold. View the maintenance details and potential impacts for CINO Card Services below. ITS will send out an email notice as soon as the maintenance is complete.
Systems: CBORD CS Gold Server – CCU CINO Card Services
Maintenance Date and Time: Monday, Sept. 30, 2024 at 7 a.m.
Expected Duration: 1-2 hours
Impact: There may be periodic downtimes and/or interruptions for issuing new CINO ID Cards, the use of meal plans, and the use of CINO cash throughout the maintenance period. However, door access will work off of an offline database, so if an individual has used their card at that location before, they should still have access during the upgrade. If they haven't used their card for a door location before, someone may have to let them into that location. Additionally, food locations will cache the transactions and therefore not deny any transactions.
No incidents reported.
No incidents reported.
No incidents reported.
No incidents reported.
No incidents reported.
Inbound calling issues have been resolved.
Reports have been made that off-campus calls inbound to campus extensions are not going through. A critical case has been opened with our service provider. Updates will be made as more information is made available.
Informer 5 services are resolved and operational.
ITS would like to inform users that there is currently an outage for Informer 5 services. ITS staff are working to identify and resolve the situation as quickly as possible.
No incidents reported.
No incidents reported.
No incidents reported.
No incidents reported.
No incidents reported.
No incidents reported.
The telephone / voice quality and voicemail issues for incoming campus calls has been resolved. Should you experience call quality issues after this incident updated please document the caller ID information, date and time of call, and brief description of the issue; Then visit 5000.coastal.edu and open a telephone service request providing this information.
Service providers believe they have identified the location of the issue but have not yet identified the root issue. Voice traffic has been temporarily rerouted to provide better services until the issue is fully resolved. If you experience call issues after this incident updated please document the caller ID information, date and time of call, and brief description of the issue; Then visit 5000.coastal.edu and open a telephone service request providing this information.
ITS reports additional issues of failed inbound call audio from calls outside of the university. The support cases with SEGRA and HTC are still open, Segra is onsite with a technician to investigate further.
We have had reports of poor voice quality on incoming telephone calls. We are working with the service provider to identify the root cause. Updates will be provided as they become available.
ITS has scheduled maintenance for the following systems. Please plan accordingly.
System: KACE Ticketing System / KACE Appliance (https://5000.coastal.edu)
Maintenance Date and Time: Monday, Sept. 16, 2024, from 12-2 p.m. (Updated due to university closure)
Duration: 2 Hours
Impact: The Ticketing System / KACE Appliance will not be available during the maintenance window due to a required systems upgrade and maintenance. This maintenance impacts the availability of the ITS, Student Computing Services, Moodle Services, University Marketing and Communications, HR Service Center, Human Resources, Institutional Research, Assessment and Analysis, Athletics Digital Services, Academic Affairs Division, and Financial Aid & Scholarships ticketing systems for the duration of the maintenance window.