Past Incidents

25Live services have been fully restored.

We received an update from CollegeNET: "On Thursday, November 2, CollegeNET experienced a service outage due to a near complete power failure at our data center. This incident began at approximately 5 AM PT and continues to the present. During this outage, all Series25® services are temporarily unavailable. We understand the importance of these services to your operations and apologize for any inconvenience this may cause. Our IT team is actively managing the situation, with personnel on-site at the data center. Rest assured that they are prepared to restore our services as soon as power is fully restored within our server area. Series25 services will resume when our data center regains power. We will notify you as soon as our services are back online. You are our top priority, and we appreciate your patience and understanding as we work to resolve this issue."

HTC and Segra reports the fiber has been repaired and while confirming service we found service was restored at 7:25pm

The root cause has been identified and confirmed as an HTC service issue caused by fiber cut. ITS technicians were informed that the repair team is in route. There was not an estimated time frame provided.