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Systems Status

This site displays the operating status of many of Coastal Carolina University's technology systems and services.

Visit https://www.coastal.edu/its/insideits/maintenance/ for regular maintenance schedules.

Visit https://www.coastal.edu/its (faculty/staff) or https://www.coastal.edu/scs (student) for more support.

Past Incidents

Monday September 30, 2024

Telephone Services Issue Report - Telephone Services - Caller Audio Issues

We have had reports of poor voice quality on incoming telephone calls. We are working with the service provider to identify the root cause. Updates will be provided as they become available.

  • The telephone / voice quality and voicemail issues for incoming campus calls has been resolved.

    If you encounter call quality problems following this email, please record the caller ID/telephone number, date, time of call, and a short description of the problem. Afterwards, go to https://5000.coastal.edu and submit an ITS telephone service request with these details.

    • Sunday September 29, 2024

    No incidents reported

    Saturday September 28, 2024

    No incidents reported

    Friday September 27, 2024

    No incidents reported

    Thursday September 26, 2024

    No incidents reported

    Wednesday September 25, 2024

    No incidents reported

    Tuesday September 24, 2024

    Telephone Services Issue Report

    Reports have been made that off-campus calls inbound to campus extensions are not going through. A critical case has been opened with our service provider. Updates will be made as more information is made available.

  • Inbound calling issues have been resolved.

    • Monday September 23, 2024

    Informer Reporting Issue Report - Informer 5 Services

    ITS would like to inform users that there is currently an outage for Informer 5 services. ITS staff are working to identify and resolve the situation as quickly as possible.

  • Informer 5 services are resolved and operational.

    • Sunday September 22, 2024

    No incidents reported

    Saturday September 21, 2024

    No incidents reported

    Friday September 20, 2024

    No incidents reported

    Thursday September 19, 2024

    No incidents reported

    Wednesday September 18, 2024

    No incidents reported

    Tuesday September 17, 2024

    No incidents reported

    Monday September 16, 2024

    Telephone Services Issue Report

    We have had reports of poor voice quality on incoming telephone calls. We are working with the service provider to identify the root cause. Updates will be provided as they become available.

  • The telephone / voice quality and voicemail issues for incoming campus calls has been resolved. Should you experience call quality issues after this incident updated please document the caller ID information, date and time of call, and brief description of the issue; Then visit 5000.coastal.edu and open a telephone service request providing this information.

  • Service providers believe they have identified the location of the issue but have not yet identified the root issue. Voice traffic has been temporarily rerouted to provide better services until the issue is fully resolved. If you experience call issues after this incident updated please document the caller ID information, date and time of call, and brief description of the issue; Then visit 5000.coastal.edu and open a telephone service request providing this information.

  • ITS reports additional issues of failed inbound call audio from calls outside of the university. The support cases with SEGRA and HTC are still open, Segra is onsite with a technician to investigate further.