Issue Report Tuesday April 18, 2023, 8:00 am

We are experiencing an outage with the KACE Ticketing System / KACE Appliance and ITS technicians are working with the vendor to resolve this issue. This outage issue impacts the availability of the ITS, Student Computing Services, Moodle Services, University Marketing and Communication, Human Resources and Equal Opportunity, Institutional Research, Assessment and Analysis, Athletics Digital Services, and Academic Affairs Division ticketing systems. An update will be provided as soon as possible.

The KACE Ticketing System / KACE Systems Management Appliance outage is resolved and all ticketing systems are operational.

Posted 1 year ago

ITS technicians have been working collaboratively with vendor support to resolve the current outage with the KACE Ticketing System / KAC Systems Management Appliance. The system may be down over the next several hours as ITS and the vendor work to restore the system and resolve the outage completely. If you need an alternative way to contact any of the organizations affected by this outage, please visit the organization’s websites or review the list of suggestions in the recent universitywide email for alternative contact information (phone, email, or in person), until the system is restored completely. Once the system is fully restored, ITS will notify the CCU community.

Posted 1 year ago