Issue Report - KACE Ticketing System Outage Monday August 26, 2024, 8:45 am


ITS is experiencing an outage with the KACE Ticketing System / KACE Systems Management Appliance. This outage issue impacts the availability of the ITS, Student Computing Services, Moodle Services, University Marketing and Communications, HR Service Center, Human Resources and Equal Opportunity, Institutional Research, Assessment and Analysis, Athletics Digital Services, and Academic Affairs Division ticketing systems. ITS and the vendor are working collaboratively to resolve the outage as quickly as possible.

View the recent email alert for alternative/temporary contact suggestions for the various offices that use the KACE Ticketing System.

The KACE Ticketing System / KACE Systems Management Appliance outage is resolved and all ticketing systems are operational.

The KACE Ticketing System / KACE Systems Management Appliance outage is resolved and all ticketing systems are operational.