We have had reports of poor voice quality on incoming telephone calls. We are working with the service provider to identify the root cause. Updates will be provided as they become available.
The telephone / voice quality and voicemail issues for incoming campus calls has been resolved.
Should you experience call quality issues after this incident updated please document the caller ID information, date and time of call, and brief description of the issue; Then visit 5000.coastal.edu and open a telephone service request providing this information.
Service providers believe they have identified the location of the issue but have not yet identified the root issue. Voice traffic has been temporarily rerouted to provide better services until the issue is fully resolved.
If you experience call issues after this incident updated please document the caller ID information, date and time of call, and brief description of the issue; Then visit 5000.coastal.edu and open a telephone service request providing this information.
ITS reports additional issues of failed inbound call audio from calls outside of the university. The support cases with SEGRA and HTC are still open, Segra is onsite with a technician to investigate further.
