Past Incidents

The KACE Ticketing System / KACE Systems Management Appliance outage is resolved and all ticketing systems are operational.

ITS technicians have been working collaboratively with vendor support to resolve the current outage with the KACE Ticketing System / KAC Systems Management Appliance. The system may be down over the next several hours as ITS and the vendor work to restore the system and resolve the outage completely. If you need an alternative way to contact any of the organizations affected by this outage, please visit the organization’s websites or review the list of suggestions in the recent universitywide email for alternative contact information (phone, email, or in person), until the system is restored completely. Once the system is fully restored, ITS will notify the CCU community.