All systems are operational

Systems Status

This site displays the operating status of many of Coastal Carolina University's technology systems and services.

Visit https://www.coastal.edu/its/insideits/maintenance/ for regular maintenance schedules.

Visit https://www.coastal.edu/its (faculty/staff) or https://www.coastal.edu/scs (student) for more support.

Maintenance
ITS Maintenance - Load Balancer supporting CCU essential services, such as Colleague, MyCCU, Self-Service, VPN services and more

ITS will be performing a required maintenance on the following system that supports many of CCU’s essential services and systems. Please plan accordingly.

System: Load Balancer

Maintenance Date and Time: Sunday, Dec. 1, 2024, beginning at 9 p.m.

Expected Duration: 5 minutes

Impact: The following services will be unavailable for about 30 seconds: VPN services, Colleague, Colleague UI, Self-Service, MyCCU, Perceptive Content services, and login access to PeopleAdmin.

Past Incidents

Monday May 1, 2023

No incidents reported

Sunday April 30, 2023

No incidents reported

Saturday April 29, 2023

No incidents reported

Friday April 28, 2023

No incidents reported

Thursday April 27, 2023

No incidents reported

Wednesday April 26, 2023

No incidents reported

Tuesday April 25, 2023

No incidents reported

Monday April 24, 2023

No incidents reported

Sunday April 23, 2023

No incidents reported

Saturday April 22, 2023

No incidents reported

Friday April 21, 2023

No incidents reported

Thursday April 20, 2023

Microsoft 365 / Email Issue Report - Microsoft 365 Services

Microsoft reports that some users may be unable to view or access Microsoft 365 apps or services. ITS is aware of the situation and is monitoring progress through our Microsoft representative.

Microsoft has resolved the previously reported issues with viewing and accessing Microsoft 365 apps or services. Microsoft continues to monitor the situation to ensure no additional issues arise. ITS continues to monitor and remain in contact with Microsoft representatives.

Wednesday April 19, 2023

No incidents reported

Tuesday April 18, 2023

Ticketing System / KACE Issue Report

We are experiencing an outage with the KACE Ticketing System / KACE Appliance and ITS technicians are working with the vendor to resolve this issue. This outage issue impacts the availability of the ITS, Student Computing Services, Moodle Services, University Marketing and Communication, Human Resources and Equal Opportunity, Institutional Research, Assessment and Analysis, Athletics Digital Services, and Academic Affairs Division ticketing systems. An update will be provided as soon as possible.

The KACE Ticketing System / KACE Systems Management Appliance outage is resolved and all ticketing systems are operational.

ITS technicians have been working collaboratively with vendor support to resolve the current outage with the KACE Ticketing System / KAC Systems Management Appliance. The system may be down over the next several hours as ITS and the vendor work to restore the system and resolve the outage completely. If you need an alternative way to contact any of the organizations affected by this outage, please visit the organization’s websites or review the list of suggestions in the recent universitywide email for alternative contact information (phone, email, or in person), until the system is restored completely. Once the system is fully restored, ITS will notify the CCU community.

Monday April 17, 2023

No incidents reported