All systems are operational

Systems Status

This site displays the operating status of many of Coastal Carolina University's technology systems and services.

Visit https://www.coastal.edu/its/insideits/maintenance/ for regular maintenance schedules.

Visit https://www.coastal.edu/its (faculty/staff) or https://www.coastal.edu/scs (student) for more support.

Academic Technology

Moodle

Operational

Panorama for Digital Accessibility

Operational

Self-Service

Operational

TutorTrac/TracCloud

Operational

Turnitin

Operational

YuJa - Enterprise Video Platform

Operational

Zoom

Operational

Administrative Systems

25Live

Operational

Accommodate - Symplicity

Operational

Advocate GME - Symplicity

Operational

CINO ID Cards

Operational

Colleague (Datatel)

Operational

Cryptkeeper (DDPE)

Operational

Informer Reporting

Operational

ITS Service Center (5000@coastal.edu)

Operational

Ticketing System / KACE

Operational

Microsoft 365 / Email

Operational

Microsoft Azure Authentication

Operational

Moodle Employee Training Server

Operational

PeopleAdmin

Operational

Perceptive Content (ImageNow)

Operational

Printing: Computer Labs/Library

Operational

Remote Support (BeyondTrust)

Operational

Softdocs

Operational

Synoptix

Operational

TimeClock Plus

Operational

VPN Services

Operational

Network Services

WiFi - CCUguest

Operational

Internet access

Operational

Network Drives

Operational

WiFi - CCUResNet

Operational

WiFi - eduroam

Operational

Wired - Campus Network

Operational

Research

High Performance Computing

Operational

Discovery Portal

Operational

Web Services

MyCCU

Operational

t4 content management

Operational

www.coastal.edu

Operational

Other Systems

CCU Shuttle Tracker

Operational

WebAdvisor

Operational

eBoards (Visix)

Operational

Fusion - Recreation Management Software

Operational

CCUCloud

Operational

Telephone Services

Operational

Maintenance

ITS Maintenance - Perceptive Content

ITS will perform a required system maintenance on the following system. Please plan accordingly.

System: Perceptive Content

Maintenance Date and Time: Friday, Jan. 10, 2025, from 12:30-1:30 p.m.

Duration: 1 hour

Impact: Perceptive users who may be impacted have received an email notice earlier today. Web Client (docs.coastal.edu) for Perceptive Content will be unavailable. This is the only service that will be affected. All forms and upload services will remain available. Users accessing Perceptive Content through thick client installed software will not be affected.

Past Incidents

Thursday August 24, 2023

No incidents reported

Wednesday August 23, 2023

No incidents reported

Tuesday August 22, 2023

Moodle Issue Report

Due to high traffic volumes, we are currently experiencing performance issues with the Moodle system. The Moodle Team is working as quickly as possible with our external hosting vendor to get this resolved. Additional updates will be forthcoming.

After close monitoring of its functionality, the ongoing issues with the Quickmail block in Moodle have been resolved. The full functionality of Moodle has been restored.

Moodle is currently functioning and users should be able to access courses now. The Quickmail block has been disabled as it was affecting performance. Please be patient as our hosting vendor works to get this resolved.

Issues with Moodle resumed again around 7 p.m. on Aug. 22, 2023.

This has been escalated to the external hosting vendor at 7 p.m on Aug. 22, 2023, to get it resolved.

Moodle issues were resolved for a short time yesterday beginning at 4 p.m.

25Live Issue Report - 25Live

CollegeNET is currently experiencing technical issues that could result in slowed or interrupted Series25 services. This may affect 25Live services including event scheduling and university calendars. Other institutions utilizing 25Live are also experiencing similar issues. ITS will provide an update as soon as it is available.

CollegeNET has confirmed that all 25Live services have been fully restored.

Monday August 21, 2023

MyCCU Issue Report - MyCCU

We are experiencing a partial outage with MyCCU (https://myccu.coastal.edu). We are working with Ellucian, the vendor for MyCCU, to determine the cause. Updates will be provided as Ellucian works to identify and resolve the issue with MyCCU.

Until this issue is resolved, please access https://www.coastal.edu/myccudown for CCU resource links.

The scheduled maintenance was successfully completed as planned by Ellucian engineers. Ellucian engineers continue to monitor closely.

MyCCU (https://myccu.coastal.edu) access is restored and operational. Ellucian engineers have made MyCCU enhancements throughout the day and improvements in performance are observed.

Maintenance Notice: There will be a period of downtime tonight, Aug. 21, 2023, between 10 p.m. Eastern to 2 a.m. Eastern on Aug. 22, 2023, while Ellucian engineers make additional changes to improve performance with MyCCU.

Ellucian engineers are still working on the full restoration of services.

Ellucian engineers have identified the issue causing problems for some MyCCU users and are working on remediation. We will provide updates as Ellucian continues to make progress.

Sunday August 20, 2023

No incidents reported

Saturday August 19, 2023

No incidents reported

Friday August 18, 2023

No incidents reported

Thursday August 17, 2023

No incidents reported

Wednesday August 16, 2023

No incidents reported

Tuesday August 15, 2023

No incidents reported

Monday August 14, 2023

Power outage at Coastal Science affecting services on east campus

Due to a power issue with Santee Cooper, the east campus is experiencing issues with Network and telecommunications. ITS has reached out to Facilities Management and they are awaiting confirmation of a resolve from Santee cooper.

Buildings affected would be CSC, Tennis, 450 Century, TheCoop and Atlantic Hall

The power and all services have been restored.

Facilities states that Santee Cooper is reporting that the power for CSC building will be out for several more hours.

Sunday August 13, 2023

No incidents reported

Saturday August 12, 2023

No incidents reported

Friday August 11, 2023

No incidents reported

Thursday August 10, 2023

No incidents reported