All systems are operational

Systems Status

This site displays the operating status of many of Coastal Carolina University's technology systems and services.

Visit https://www.coastal.edu/its/insideits/maintenance/ for regular maintenance schedules.

Visit https://www.coastal.edu/its (faculty/staff) or https://www.coastal.edu/scs (student) for more support.

Maintenance
ITS Maintenance - TerminalFour (T4)

The following email has been sent to T4 Moderators on Jan. 17, 2025.

ITS has scheduled a required update for the TerminalFour (T4) system. Please plan accordingly.

System: TerminalFour (T4)

Maintenance Date and Time: Friday, Jan. 31, 2025, from 1-3 p.m.

Duration: Two hours

Impact: T4 will not be available during the maintenance window. Normal operations are expected to resume on Friday, Jan. 31 by 3 p.m. ITS will inform users by email when T4 is available again.

Past Incidents

Wednesday September 25, 2024

No incidents reported

Tuesday September 24, 2024

Telephone Services Issue Report

Reports have been made that off-campus calls inbound to campus extensions are not going through. A critical case has been opened with our service provider. Updates will be made as more information is made available.

Inbound calling issues have been resolved.

Monday September 23, 2024

Informer Reporting Issue Report - Informer 5 Services

ITS would like to inform users that there is currently an outage for Informer 5 services. ITS staff are working to identify and resolve the situation as quickly as possible.

Informer 5 services are resolved and operational.

Sunday September 22, 2024

No incidents reported

Saturday September 21, 2024

No incidents reported

Friday September 20, 2024

No incidents reported

Thursday September 19, 2024

No incidents reported

Wednesday September 18, 2024

No incidents reported

Tuesday September 17, 2024

No incidents reported

Monday September 16, 2024

Telephone Services Issue Report

We have had reports of poor voice quality on incoming telephone calls. We are working with the service provider to identify the root cause. Updates will be provided as they become available.

The telephone / voice quality and voicemail issues for incoming campus calls has been resolved. Should you experience call quality issues after this incident updated please document the caller ID information, date and time of call, and brief description of the issue; Then visit 5000.coastal.edu and open a telephone service request providing this information.

Service providers believe they have identified the location of the issue but have not yet identified the root issue. Voice traffic has been temporarily rerouted to provide better services until the issue is fully resolved. If you experience call issues after this incident updated please document the caller ID information, date and time of call, and brief description of the issue; Then visit 5000.coastal.edu and open a telephone service request providing this information.

ITS reports additional issues of failed inbound call audio from calls outside of the university. The support cases with SEGRA and HTC are still open, Segra is onsite with a technician to investigate further.

Sunday September 15, 2024

No incidents reported

Saturday September 14, 2024

No incidents reported

Friday September 13, 2024

Perceptive Content (ImageNow) Issue Report - Perceptive Content

ITS is aware that users are experiencing login errors when trying to log into Perceptive Content's web version. ITS is working to get this resolved as soon as possible.

Services are restored and operational.
Telephone Services Issue Report

We have had reports of poor voice quality on incoming / outgoing telephone calls. We are working with the service provider to identify the root cause. Updates will be provided as they become available.

Crews have completed repairs. Services have been restored.

The service provider has a team actively working to fix fiber damage related to this issue. Currenty the ETA for the repair team is 5:30pm but there is not yet an ETA on repair completion. The damage is extensive and will be time consuming. Updates will be provided as they are made available.

The service provider has a team actively working to fix fiber damage related to this issue. Currenty the ETA for the repair team is 5:30pm but there is not yet an ETA on repair completion. The damage is extensive and will be time consuming. Updates will be provided as they are made available.

Support cases have been opened with and escalated with our phone service provider. We continue to investigate the issue to determine the root cause.

Thursday September 12, 2024

No incidents reported

Wednesday September 11, 2024

No incidents reported