All systems are operational

Systems Status

This site displays the operating status of many of Coastal Carolina University's technology systems and services.

Visit https://www.coastal.edu/its/insideits/maintenance/ for regular maintenance schedules.

Visit https://www.coastal.edu/its (faculty/staff) or https://www.coastal.edu/scs (student) for more support.

Past Incidents

Thursday August 1, 2019

25Live Issue Report

Emails generated from 25Live are not being delivered. There is a open ticket with CollegeNET and they are investigating the issue.

CollegeNET has identified a potential fix, but they are unsure when the patch will be pushed to our environment. More updates to follow as we receive them.

CollegeNET QA team has identified the problem and is now in the process of reviewing a fix.

Wednesday July 31, 2019

Telephone Services Issue Report

There is an issue with telephone services that is affecting incoming calling services. Segra (formerly Spirit) is working to identify the issue.

The telephone service performance issues have been resolved as of 9:00 a.m. 8/1/2019.

The cause of the telecommunications performance issues has been identified. Due to an influx of inbound telephone traffic, standard resources provided by upstream carriers have been taxed.
Our service provider is working with upstream carriers to get the facilities for this VoIP telephone traffic expanded to be able to accommodate the high volume of inbound calls. There is currently no ETR provided; updates will be made as we become more informed.

Our telephone service provider continues to investigate reported inbound call connectivity issues.
There are no major service outages reported with our service provider; they are working with other service providers to determine the issue.

Tuesday July 30, 2019

Telephone Services Issue Report

There is an issue with telephone services that is affecting access to off campus calling services. Spirit (Segra) technicians are currently on site to resolve the issue.

Initial reports from the service provider state there is a fiber optic issue and network / telephone traffic is being routed an alternate path but users may experience intermittent issues with call completion and voice quality. An update will be provided as we are informed.

Repair to the damaged fiber optic has been completed as of 1:18 a.m. 7/31/2019. Routing of communications traffic has been returned to normal and services are back to a normal state.

Service issues will remain to occur intermittently. The service provider has staff on-site to repair the fiber optic cut. Estimated time to repair is still not available.

Monday July 29, 2019

Perceptive Content (ImageNow) Resolution

All services have been restored.

Perceptive Content (ImageNow) Perceptive Content Restart

Perceptive Content will be restarted at 5:00pm today. Expected downtime is < 5 minutes.

Wired - Campus Network Laurel Hall

We are experiencing an intermittent issue with network and telephone services that is affecting Laurel Hall only. ITS technicians have determined the situation and a solution and replacement equipment is due to be delivered and installed today. An update will be provided by end of today.

The replacement equipment has been installed and confirmed operational.

The replacement equipment has arrived on campus and will be installed tomorrow; 7/30/2019

Sunday July 28, 2019

KACE System Management Appliance

The KACE System Management Appliance is undergoing a planned update and will be offline until approximately 10:00am.

KACE SMA is back up.

Saturday July 27, 2019

No incidents reported

Friday July 26, 2019

Perceptive Content (ImageNow) Resolution

Scheduled maintenance has been completed. All Perceptive Content services are fully functional and verified. Thank you.

Perceptive Content (ImageNow) Scheduled Maintenance Actively Being Performed

System maintenance is currently underway. Users should not log into the system at this time.

Thursday July 25, 2019

No incidents reported

Wednesday July 24, 2019

No incidents reported

Tuesday July 23, 2019

No incidents reported

Monday July 22, 2019

No incidents reported

Sunday July 21, 2019

No incidents reported

Saturday July 20, 2019

No incidents reported

Friday July 19, 2019

No incidents reported

Thursday July 18, 2019

No incidents reported

Wednesday July 17, 2019

CCU Shuttle Tracker Issue Report

ITS technicians are working with the vendor to resolve the partial outage issue. An update will be provided soon. CCU users may use the direct URL to access CCU Shuttle Tracker services during this time: https://coastalcarolina.ridesystems.net

Until vendor corrects, ITS has put a work around in place.
WebAdvisor Resolution

Webadvisor issue has been resolved. All services restored as of 9:40 p.m.

WebAdvisor Intermediate Update

Webadvisor will temporarily go offline for about 20 minutes starting at 9:20 PM for a required software update to resolve the previously reported issues. An update will be posted as soon as service is restored.