Some systems are experiencing issues

Systems Status

This site displays the operating status of many of Coastal Carolina University's technology systems and services.

Visit https://www.coastal.edu/its/insideits/maintenance/ for regular maintenance schedules.

Visit https://www.coastal.edu/its (faculty/staff) or https://www.coastal.edu/scs (student) for more support.

Past Incidents

Wednesday August 14, 2019

No incidents reported

Tuesday August 13, 2019

No incidents reported

Monday August 12, 2019

No incidents reported

Sunday August 11, 2019

No incidents reported

Saturday August 10, 2019

No incidents reported

Friday August 9, 2019

No incidents reported

Thursday August 8, 2019

No incidents reported

Wednesday August 7, 2019

No incidents reported

Tuesday August 6, 2019

No incidents reported

Monday August 5, 2019

No incidents reported

Sunday August 4, 2019

No incidents reported

Saturday August 3, 2019

No incidents reported

Friday August 2, 2019

Email delivery delay

Verified transport services for delivery of external mail were hung up and restarted services. External mail was queued and is now being delivered.

Due to the large amount of mail that was in queue, delivery will be slower than usual until the backlog is cleared.

Thursday August 1, 2019

25Live Issue Report

Emails generated from 25Live are not being delivered. There is a open ticket with CollegeNET and they are investigating the issue.

  • CollegeNET has identified a potential fix, but they are unsure when the patch will be pushed to our environment. More updates to follow as we receive them.

  • CollegeNET QA team has identified the problem and is now in the process of reviewing a fix.

    • Wednesday July 31, 2019

    Telephone Services Issue Report

    There is an issue with telephone services that is affecting incoming calling services. Segra (formerly Spirit) is working to identify the issue.

  • The telephone service performance issues have been resolved as of 9:00 a.m. 8/1/2019.

  • The cause of the telecommunications performance issues has been identified. Due to an influx of inbound telephone traffic, standard resources provided by upstream carriers have been taxed.
    Our service provider is working with upstream carriers to get the facilities for this VoIP telephone traffic expanded to be able to accommodate the high volume of inbound calls. There is currently no ETR provided; updates will be made as we become more informed.

  • Our telephone service provider continues to investigate reported inbound call connectivity issues.
    There are no major service outages reported with our service provider; they are working with other service providers to determine the issue.

    • Tuesday July 30, 2019

    Telephone Services Issue Report

    There is an issue with telephone services that is affecting access to off campus calling services. Spirit (Segra) technicians are currently on site to resolve the issue.

    Initial reports from the service provider state there is a fiber optic issue and network / telephone traffic is being routed an alternate path but users may experience intermittent issues with call completion and voice quality. An update will be provided as we are informed.

  • Repair to the damaged fiber optic has been completed as of 1:18 a.m. 7/31/2019. Routing of communications traffic has been returned to normal and services are back to a normal state.

  • Service issues will remain to occur intermittently. The service provider has staff on-site to repair the fiber optic cut. Estimated time to repair is still not available.