Past Incidents

On Thursday, Oct. 3, we had reports of intermittent issues with incoming call audio from off-campus callers. Reports state that the incoming caller cannot be heard.

A case with the service provider was opened along with call examples. The service provider has indicated that the issue was isolated and the issues are resolved.

However, if you experience this issue please document the incoming caller ID phone number the on-campus extension the caller was trying to reach, the time/date of the call, and a brief description of the issue. Submit that information through a telephone support ticket by visiting 5000.coastal.edu

We have had reports of poor voice quality on incoming telephone calls. We are working with the service provider to identify the root cause. Updates will be provided as they become available.

Reports have been made that off-campus calls inbound to campus extensions are not going through. A critical case has been opened with our service provider. Updates will be made as more information is made available.

ITS would like to inform users that there is currently an outage for Informer 5 services. ITS staff are working to identify and resolve the situation as quickly as possible.