Past Incidents

The telephone / voice quality and voicemail issues for incoming campus calls has been resolved.

If you encounter call quality problems following this email, please record the caller ID/telephone number, date, time of call, and a short description of the problem. Afterwards, go to https://5000.coastal.edu and submit an ITS telephone service request with these details.

Inbound calling issues have been resolved.

Informer 5 services are resolved and operational.

The telephone / voice quality and voicemail issues for incoming campus calls has been resolved. Should you experience call quality issues after this incident updated please document the caller ID information, date and time of call, and brief description of the issue; Then visit 5000.coastal.edu and open a telephone service request providing this information.

Service providers believe they have identified the location of the issue but have not yet identified the root issue. Voice traffic has been temporarily rerouted to provide better services until the issue is fully resolved. If you experience call issues after this incident updated please document the caller ID information, date and time of call, and brief description of the issue; Then visit 5000.coastal.edu and open a telephone service request providing this information.

ITS reports additional issues of failed inbound call audio from calls outside of the university. The support cases with SEGRA and HTC are still open, Segra is onsite with a technician to investigate further.